Senior Claims Examiner, Financial Institutions

Senior Claims Examiner, Professional Lines, Financial Institutions
Location: In-office, NYC or Morristown, NJ

A well-established specialty P&C carrier is hiring a Senior Claims Examiner to manage complex claims for financial institution clients: fidelity bonds, fiduciary liability, credit unions, and related financial institution coverage. This is not a generalist PL seat. The team handles FI-specific exposure, not standard E&O work for architects, lawyers, or other traditional professional lines. This role owns the full claims lifecycle from investigation through resolution.

Key Responsibilities

Claims Oversight & Strategy

• Manage end-to-end handling of complex financial institution claims: investigation, coverage analysis, reserving, litigation management, resolution
• Evaluate and assign new claims based on complexity, jurisdiction, and expertise
• Maintain a proactive diary system to track milestones and service standards
• Drive timely, strategic decision-making aligned with business and client goals

Technical Expertise

• Hands-on claims management for fidelity bond, fiduciary, and financial institution matters, including D&O and EPL exposure tied to this space
• Direct litigation strategy alongside defense counsel, including mediations, settlement conferences, and trials
• Analyze coverage issues, liability exposures, and damages specific to financial institution risk

Client & Broker Engagement

• Serve as primary claims liaison for key financial institution accounts and specialty programs
• Lead and participate in claim review meetings, presenting trend insights to stakeholders
• Build relationships with brokers, insureds, and risk managers in the FI space

Internal Collaboration

• Partner with Underwriting, Risk Management, and Customer Service
• Provide claims trend insight to inform underwriting strategy and product development

Process & Compliance

• Drive continuous improvement in claims workflows
• Ensure compliance with internal claim handling guidelines, regulatory requirements, and NAIC guidance

Qualifications

• Bachelor's degree required; advanced degree or designation (CPCU, AIC, JD) preferred. JD not mandatory, but most of the current team holds one
• 5+ years handling complex Professional Liability claims, with direct financial institution experience required (fidelity bonds, fiduciary, credit unions)
• Strong policy interpretation, coverage analysis, and litigation management skills
• Experience managing large claims with significant financial exposure, start to finish
• Experience managing defense counsel directly

Compensation: $150K base, plus discretionary incentive bonus and benefits