Job Description
Senior Business Analyst, Broker Copilot
The Sr. Business Analyst Aon Broker Copilot role is a project orientated position that requires an individual with strong analytical, communication, and project management skills. The individual needs to advocate for the business team. They must understand sophisticated business issues and explain them to technologists or operations leads. The colleague needs to have an ability to prioritize multiple tasks at once and be flexible with changing responsibilities as prioritization shifts with the different stages of a project. Most importantly, the colleague needs to operate in a team environment with a positive demeanor towards accomplishing a common set of goals/objectives.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Develop a deep understanding of the Commercial Risk broking process – including the variability across different practice groups, product lines, and industry verticals
- Act as an advocate for the business users and collaborators across the firm to deliver on the Aon Broker Copilot mantra of “Built by Brokers for Brokers”
- Partner with the business on each phase of the Aon Broker Copilot implementation plan – Discovery, Development, and System Adoption
- Discovery
- Comprehend and articulate data and feature level requirements identified via discovery sessions with business leads and subject matter experts
- Document and discuss requirements with Aon Broker Copilot team – including the impact the requirements may have on the system workflow and user experience
- Work in a productive manner with the Aon Broker Copilot team and business leads to problem address requirements that do not have a readily available solution within the current state system
- Coordinate with design team on wireframe and prototype development and expected system functionality based on requirements captured in Discovery
- Engage the business leads to walk through design specifications and act upon feedback received to ensure the system design meets the business expectations and requirements
- Develop
- Partner with Development team to ensure design specifications and functionality requirements are built out according to the business expectations
- Act as primary business tester during business testing sessions
- Coordinate user acceptance testing with business partners including production of testing content for brokers/users to use when testing the system functionality
- Consolidate issues and feedback received during UAT /to be worked on by the engineering group
- System Adoption
- Drive the change management and adoption approach for the Aon Broker Copilot platform
- Develop system usage reports to be distributed to the business leadership team and Aon's executive leadership team
- Assist in preparing training resources and communications
- Lead training sessions and QA meetings dedicated to the Broker Copilot for users
- Supervise the Broker Copilot mailbox/teams chats and respond to questions and issues raised by brokers/users
- Consolidate and prioritize system feedback / issues into an action log for the product development group to review and resolve
- Partner with brokers and specialists across Aon to produce relevant business content needed in the development process (ex; Market listings, carrier contact libraries, Policy forms, LOB listings and descriptions, benchmarking fields and reports, etc.)
- Produce management ready materials for various commercial events (ex; P&C symposium, and RIMS) and internal leadership meetings
- Develop understanding of CRS strategy and functionality being delivered in other projects/workstream to ensure all strategic activities and their respective roadmaps align
Skills and experience that will lead to success
- A minimum of 5+ years of meaningful experience in the risk and insurance industry is preferred.
- Proficiency in Microsoft Suite Tools.
- Proficient in sharing information in a clear and understandable way.
- A robust understanding of analytics and technology.
Education:
- A Bachelor's Degree or an equivalent amount of experience in the relevant field is required.
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Pay Transparency Laws
The salary range for this position (intended for U.S. applicants) is $95,000 to $115,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
A summary of all the benefits offered for this position
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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