Insurance Placement Specialist - Susquehanna Agent Alliance

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

The Glatfelter Agency (TGA) is seeking an Insurance Placement Specialist to join their growing Susquehanna Agent Alliance (SAA) team. Our new team member will provide both personal & commercial lines new business marketing & service required by the SAA clients, ISM partner agencies and insurance companies. This support is provided to permit the ISM partner agencies to drive not only new business growth but, also distribute risk among the strategic partner companies that both SIAA and The Glatfelter Agency work with. Prompt, accurate and courteous service is carried out in accordance with The Glatfelter Agency service principles.

This position is required to be onsite at our Leader Height's York, PA office.

Key Responsibilities

• Review and market commercial and personal lines submissions.
• Process new business, endorsements, policy changes, and binding requests.
• Maintain client records within the EPIC Agency Management System
• Train and support member agents on Access Plus procedures and carrier requirements.
• Assist with onboarding new member agents.
• Build and maintain strong carrier and underwriting relationships.
• Administer EZLynx, P/L Rater and carrier systems, including user setup and support.
• Handle client payments, billing inquiries, and account documentation.
• Retrieve and distribute carrier policy, renewal, endorsement, audit, and cancellation documents.
• Assist with audit dispute resolution and risk placement strategies.
• Maintain knowledge of carrier products, appetites, and market opportunities.
• Support annual member meetings, accounting inquiries, and other assigned projects.

What We're Looking For

• A college degree is preferred but may be substituted with an equivalent combination of education and experience
• Pennsylvania Property & Casualty Insurance License
• Three years of commercial insurance experience in a retail agency setting
• Experience with agency management software and be proficient in Microsoft Outlook, Word, and Excel
• Must have, or be willing to pursue, the Certificate in General Insurance (INS 21, 22, and 23), CISR, and CIC professional designations

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 7