General Manager (Remote)

Position Overview:

The General Manager will own full operational leadership. This includes daily execution, process optimization, sales follow-through, team oversight, KPI management, and ensuring service delivery meets or exceeds client expectations.

This role is ideal for someone who thrives in a fast-paced services environment, understands claims operations (auto or property), field services, can manage a distributed workforce, and can create structure out of ambiguity.

The GM is responsible for transforming into a high-efficiency, system-driven operation that consistently delivers:

• Fast turnaround times
• High quality field + desk outputs
• Predictable supplement and repair revenue
• A scalable, repeatable sales motion
• Strong customer experience and retention

This person becomes the leader of all company operations.

Key Responsibilities:

• Operational Leadership
  • Lead and manage day-to-day operations across all service lines.
  • Ensure performance standards, service levels, and quality metrics are consistently met.
  • Oversee workflow management, operational processes, and service delivery execution.
  • Develop and maintain effective resource planning for internal teams and external partners.
  • Drive continuous improvement and quality assurance across all operational activities.
    
    
• Revenue & Business Growth
  • Implement and optimize the company’s sales and outreach processes.
  • Support business development efforts across various customer segments.
  • Identify opportunities to improve revenue efficiency and service utilization.
  • Maintain operational dashboards to monitor performance and inform decision-making.
  • Coordinate smooth onboarding for new clients and act as a key operational liaison.
    
    
• Team Leadership & Accountability
  • Provide direct leadership to operational teams and departmental leads.
  • Establish clear KPIs and performance expectations across the organization.
  • Strengthen internal communication, alignment, and cross-department collaboration.
  • Recruit, train, and develop staff and contracted resources as needed.
    
    
• Systems, Automation & Process Optimization
  • Enhance internal systems, technology workflows, and operational automation.
  • Maintain accurate and consistent data practices and reporting standards.
  • Define and implement structured SOPs across all major functions.
  • Ensure accountability and execution around internal processes and customer engagement workflows.
    
    
• Financial & Performance Management
  • Manage operational budgets, expenses, and overall profitability metrics.
  • Monitor gross margin performance and implement improvements where needed.
  • Review and approve significant operational expenditures.
  • Deliver regular operational performance updates to executive leadership.
    
    
• Client & Partner Success
  • Act as a senior point of contact for key clients and partners.
  • Ensure high levels of communication, responsiveness, and satisfaction.
  • Lead periodic review meetings and performance updates with major accounts.
  • Maintain readiness and support for periods of increased operational demand.
    
    

Experience Requirements:

• 7–10+ years in operations leadership, preferably in:
  • Insurance claims services (auto or property)
  • Inspection/field services
  • Restoration, repair, or appraisal operations
  • High-volume service delivery organizations
• Proven ability to manage distributed teams
• Strong experience with Salesforce, workflow automation, and KPI-driven environments
• Track record of managing and scaling small to mid-size teams
• Comfortable being extremely hands-on at the beginning