Account Specialist I, Transportation & Logistics Practice - Hybrid/Little Rock, AR

Job Description

Considering a new job change? Take a look at Aon. We are seeking an Account Specialist I to join Aon's Transportation & Logistics Practice.

This is a hybrid position, based out of our Little Rock, AR office.

As part of an industry-leading team that specializes in risk and insurance for the transportation industry, you will help empower results for our clients. Our Account Specialist I colleagues are key members of our team who play an important role in Aon's Transportation & Logistics Practice as we support the essential transportation industry.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Your impact as an Account Specialist I

The Account Specialist I will work with colleagues on assigned accounts, managing key processes that serve clients (including complex clients) and undertaking the client-facing and internal activities related to these processes. Account Specialists will also work with our Brokers as necessary, particularly on Commercial Risk business within the transportation and logistics sector.

The Account Specialist's role includes:

• Partnering with colleagues to create and execute a strategy to meet our clients' risk management needs
• Interacting directly with our clients to provide day-to-day support for their insurance needs
• Maintaining records of our clients' insurance programs and transactions
• Using our databases and systems to create client outputs and invoices
• Participating in creation of presentations and proposals
• Developing subject matter expertise in transportation and logistics risk and insurance
• Assisting with special projects as assigned

What the day will look like

• Maintains effective and positive relationships with clients; serves independently in a client-facing capacity on matters of moderate importance and complexity.
• Performs submission assembly/creation where assigned and facilitates the timely and accurate flow of information between clients and account team members.
• Handles client open items lists and responds to client ad-hoc requests.
• Gathers and analyzes data and drafts assigned elements of stewardship reports and other compelling presentations tailored to the needs of the audience.
• Actively supports and monitors the renewal process, including drafting quote comparisons and following up for binders, policies, and endorsements.
• Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes are performed optimally and client deliverables are high quality.
• Acts as the primary collaborator with Premium Accounting on client billing matters.
• Receives and manages routine and complex coverage inquiries and endorsement requests.
• Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Workers' Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
• Monitors and follows up on invoice generation, fee agreements, receivables, and collections, and helps resolve related issues.
• May provide guidance and mentoring to a less senior account specialist; may delegate work to support staff and ACS where applicable.
• Understands and works in alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovation, Results, and Values.
• Understands best practices and leverages available resources, including centers of excellence (COEs) and Aon Client Services.
• Ensures tools, systems, and databases are understood and used effectively.
• Performs related duties as assigned.

Skills and qualifications that will help you be successful in this role

• 1+ years of related insurance, transportation industry, or relevant business experience
• Property & Casualty broker's license strongly preferred, or obtain within 6 months of hire
• Organizational, interpersonal, and project management skills with an ability to multi-task and prioritize workload with strong attention to detail
• Ability to work both independently and in a team environment
• Excellent writing and analytical skills
• Strong verbal and written communication skills
• Excellent digital literacy, including working experience with Microsoft Office Suite (Word, Excel, PowerPoint); intermediate to expert proficiency preferred
• Team-oriented self-starter, with ability to organize, prioritize, monitor and control workflow deadlines and remain flexible
• Experience supporting complex clients is preferred
• Relevant combination of education and experience

Education

• High school diploma or equivalent required
• Associate degree preferred

How this opportunity is different

What makes this opportunity different is the combination of meaningful client impact and Aon's collaborative culture. In this role, you'll work closely with colleagues across geographies and solution lines, leveraging Aon's tools and deep expertise to deliver great outcomes for clients—while benefiting from a supportive environment that prioritizes continuous learning, career development, and personal wellbeing.

Pay Transparency Laws

The salary range for this position (intended for U.S. applicants) is $45,000 – $55,000. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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