Bilingual Customer Service Representative

Gurnee, Illinois
Not Specified
Mar 04, 2024
May 03, 2024
Job Type
Not Specified
Career Level
Not Specified

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary: $36,000.00 - $48,000.00 per year


Annual Base Salary + Commission

Mon-Fri Schedule


  • Develop insurance quotes, makes sales presentations, and closes sales.
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers.
  • Complete Evidence of Insurance requests.
  • Document each customer contact in eAgent.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Treat each customer contact as a cross and up-sell opportunity including financial products.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
  • Maintain client relationships with follow up phone calls.
  • Claims follow up calls.


  • Must be highly self-motivated.
  • Professional phone etiquette.
  • Exceptional Business Writing and Editing Skills.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
  • Be equipped with great listening and closing skills.
  • Bilingual, fluent in both English and Spanish is required.
  • No insurance experience required but must be willing to learn

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