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Director Channel Experience Strategy and Execution Small Commercial

Hartford, Connecticut

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$91,900.00 - $151,700.00

Target Openings


What Is the Opportunity?

As Director, Channel Experience Strategy and Execution, Small Commercial, you will take on business lead responsibilities for Small Commercial's portfolio of Channel Experience initiatives, delivering end-user solutions by integrating their needs with the possibilities of technology to drive business success. Utilizing your knowledge of the business, creative problem solving-skills, and customer-centric focus, you will help drive more accounts to more customers as you ideate, plan, and execute improvements to the quoting platform and experience through collaboration with key business partners. Additionally, you will be responsible for monitoring key performance indicators and socializing results to leadership.

What Will You Do?

  • Improve business results related to channel experience through data-driven, business problem solving by (1) determining appropriate business information to analyze, including industry practices; (2) assembling, synthesizing, and analyzing information; (3) drawing conclusions and developing hypotheses; and (4) validating, socializing, and implementing solutions
  • Operate as business owner for projects/functions in own domain by actively engaging in successful execution, design, and delivery of business initiatives and capabilities while managing key business processes and capability SLAs and KPIs
  • Balance user-centered design principles, experience considerations, and business goals to develop optimal business solutions through fact-based decision making
  • Collaborate cross-functionally with Product Management, Sales, IT, Underwriting, Operations, Analytics, and others to ensure buy-in on own work and influence work owned by others
  • Regularly engage with agents/employees/end-users to understand their needs, pain points, and other marketplace offerings
  • Develop and/or influence communications to agents and field to help drive behavioral change and effectively achieve business goals
  • Perform other duties as assigned

What Will Our Ideal Candidate Have?

  • Bachelor's degree in STEM preferred
  • Very strong analytical, problem solving, and creative thinking skills
  • Very strong collaboration, communication, and presentation skills
  • Working knowledge of underwriting, risk evaluation, and insurance products
  • Demonstrated project management skills
  • Advanced knowledge of Microsoft Office products
  • Ability to work independently and as part of a team

What is a Must Have?

  • Bachelor's degree required
  • 5 years in analytics or process improvement or equivalent experience required

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.