Client Support Specialist

Springfield, Missouri
Not Specified
Dec 29, 2022
Feb 27, 2023
Job Type
Not Specified
Career Level
Not Specified

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. We've been recognized by Forbes as one of America's most trustworthy financial companies and best mid-sized employers. With focus on our organization's values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

What's in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Job Posting

American National is seeking a Client Support Specialist.

Why Apply?

Hybrid work scheduling options
You enjoy customer service that is not sales driven
You are seeking a career that offers development opportunities and defined job progression
Strong training program
Comprehensive benefits, that include a generous paid time off package
Competitive compensation, with paid incentive to learn additional lines of business
Fitness and educational support
Casual dress code

How you will make an impact

Serve as a company advocate when managing incoming phone calls
Responsible for providing effective customer service in response to inquiries, concerns, and requests about products and/or services
Describe different company offerings when applicable, write applications, and submit to the underwriting department
Ascertain the reason clients are contacting the company and provide a resolution that results in a positive experience, while also building and maintaining professional relationships
Be an available resource
Stay apprised regarding state mandates, legislation requirements, and how each plan/requirement varies
Receive policy applications and complete the process via phone
Quote and bind coverage on new business applications and assist field personnel with the development of quotes and illustrations
Implement changes on existing policies
Produce certificates of insurance when applicable
Maintain applicable license(s) and/or designations; Completing ongoing continuing education at no cost to you


High school diploma or equivalent
Hold an active Property and Casualty (P&C) license or obtain following date of hire (American National will incur fees associated / No out of pocket expenses)

Work experience in a call center and/or customer focused positions (Insurance, Banking, Finance, Retail, Hospitality, Food service)
Bi-lingual communication skills
Positive phone disposition, with ability to maintain confidence when communicating resolution to clients
Strong cognitive skills, with talent to multi-task in a fast-paced environment, and learn/retain information quickly
Interpersonal skills with the ability to work effectively in a team environment
High attention to detail and follow-up
Passion to provide the highest quality of customer service to clients
Aptitude to navigate various computer programs simultaneously (Microsoft Office applications and internal systems)
Commitment to ongoing education in relation to the company and products/services offered
Completion of insurance industry classes/courses

Salary for this position can range from $38,687 for candidates who are minimally qualified through $48,359 for more highly qualified candidates. Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill, and education.

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.

American National's recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.

Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

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