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Claim Account Executive - Construction

Centennial, Colorado

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$94,800.00 - $156,400.00

Target Openings

1

What Is the Opportunity?

Travelers' Claim Account Executives (CAE) work with Claim management and underwriting to deliver our claim value message and create a customized claim service program designed to meet our customers' needs. Serving as the customer's single point of contact across all their claims regardless of location, the CAE works with local Claim professionals to understand the customer's unique needs, resolve any questions and coordinate claim reviews. As a Claim Account Executive (CAE) you will leverage your relationship building, customer service, problem solving, sales, and marketing skills to provide exceptional service to active business insurance customers with premiums over $500,000.

Travelers offers a hybrid work location model that is designed to support flexibility.

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What Will You Do?

  • Partner with Underwriting, Risk Management Information Systems, and Risk Control functions to build a customized claim service plan that addresses the specific claim handling needs of viable business prospects.
  • Deliver clear, articulate, well-organized, and compelling sales presentations that highlight Travelers Claim Services.
  • Create and execute on an implementation plan that ensures an easy transition to Travelers while still working within the parameters of the Travelers Claim services.
  • Resolve customer claim issues countrywide in a timely and complete manner.
  • Act as a claim consultant by analyzing the customer's claim and financial information to identify trends, growth opportunities, and improvements.
  • Manage the claim review process and facilitate claim reviews to ensure that it is a positive experience for the agent, broker, customer, and claim professional.
  • Educate and train internal business partners, agents, and brokers on Travelers Claim services.
  • Document a record of key activities, such as claim reviews, stewardships, customer education and issue resolution within the appropriate systems.
  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Bachelor's Degree.
  • Prior experience in managing others in a claim-related capacity.
  • Comprehensive knowledge and understanding of marketing, underwriting, and account management processes preferred; knowledge of multi-line is a plus.
  • Strong knowledge of competitive market conditions.
  • Strong understanding of underwriting products, financials, objectives, and service requirements.
  • Strong marketing and technical claim skills with the ability to achieve business goals.
  • Strong understanding of the business objectives with the ability to recognize and act on opportunities to achieve financial results.
  • Demonstrated strong communication skills with the ability to effectively present to diverse audiences and group sizes.
  • Ability to actively listen and prove to uncover the root of problems.
  • Strong problem-solving skills with the ability to identify customer needs and take appropriate action to meet those needs.
  • Strong relationship management skills with the ability to influence and negotiate across all levels to drive successful outcomes.
  • Successful candidates will be subject to occasional post-hire background checks while employed in this position. If selected for this position, you will need to accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization and similar FCRA authorizations throughout your employment with Travelers.

What is a Must Have?

  • Four years of claim experience.
  • Four years of Insurance industry experience.
  • Four years of at least one claim discipline (e.g. Workers Compensation, Auto Liability, General Liability, Property, Construction).

What Is in It for You?

  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 


If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.


Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.


About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.