Licensed Account Representative
- Location
- Parsippany, New Jersey
- Salary
- Competitive
- Posted
- Nov 08, 2021
- Closes
- Jan 07, 2022
- Category
- Customer Service, Sales
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
Deliver a superior customer experience while consulting and counseling customers on NJM’s Personal Lines products in an inbound contact center environment.
Responsibilities
- Provide coverage options best suited to accommodate individual needs.
- Generate new business growth through cross-selling and upselling.
- Follow up on leads through outbound phone calls as defined by the sales process.
- Demonstrate effective time management to achieve performance goals/targets.
Requirements REQUIREMENTS
- Critical thinking, problem solving, innovation, and creativity skills.
- Initiating and relationship-building skills.
- Influencing, persuading, and negotiating skills.
- Communication (verbal, listening and written) skills.
- Multi-tasking and organizational skills.
- Strong computer and navigation skills including proficiency in Outlook
- Prior sales and/or contact center experience is beneficial
- High speed Internet and a working home phone line
- Quiet, distraction-free work area at home
- Bachelor’s degree preferred but not required
- Bilingual skills are valued
HOURS
- Monday-Saturday 9:45am-6:00pm (Sunday and one additional weekday off) (5% Shift Differential)
BENEFITS OFFERED (Prorated on a calendar year)
- 17 Days PTO
- 401K participation and 8% matching
- Life Insurance
- 6 Holidays
- Potential for bonus
- FSA
- 3 Floating Holidays
- Tuition Reimbursement
- Employee Assistance Program
- 6 Paid Sick Days
- Medical, Dental, Vision
- Discount Programs Health & Wellness