Licensed Account Representative

Deliver a superior customer experience while consulting and counseling customers on NJM’s Personal Lines products in an inbound contact center environment.

Responsibilities

• Provide coverage options best suited to accommodate individual needs.
• Generate new business growth through cross-selling and upselling.     
• Follow up on leads through outbound phone calls as defined by the sales process.   
• Demonstrate effective time management to achieve performance goals/targets.

Requirements REQUIREMENTS

• Critical thinking, problem solving, innovation, and creativity skills.
• Initiating and relationship-building skills.
• Influencing, persuading, and negotiating skills.
• Communication (verbal, listening and written) skills. 
• Multi-tasking and organizational skills.
• Strong computer and navigation skills including proficiency in Outlook
• Prior sales and/or contact center experience is beneficial
• High speed Internet and a working home phone line
• Quiet, distraction-free work area at home
• Bachelor’s degree preferred but not required
• Bilingual skills are valued

HOURS

• Monday-Saturday 9:30/9:45am-6:00pm (Sun/Wed, Sun/Thurs, Sun/Fri Off)

OR

• Monday-Friday Delayed 12:30/12:45pm-9:00pm with an additional 15% shift differential