Account Representative

NJM is excited to extend a full-time professional opportunity for you to join our contact center team and become a Licensed Insurance Agent! You will earn $45,000 annually. You will experience top-quality paid remote work training to prepare you for this position in Personal Lines Insurance.

Responsibilities

• Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products.
• Provide coverage options best suited to accommodate individual needs and administer transactions when necessary.
• Demonstrate effective time management to achieve performance goals/targets.
• Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to Personal Lines insurance.

Requirements

• Excellent verbal and written communication skills
• Strong computer and navigation skills including proficiency in Outlook
• Accurate keyboarding skills
• Superior listening skills
• Strong multi-tasking ability
• Prior customer service or contact center experience is beneficial
• High-speed Internet and a working home phone line
• Quiet, distraction-free work area at home
• High School Diploma or GED
• Bilingual skills are valued

HOURS

• Monday-Saturday 9:45am-6:00pm (Sunday and one additional weekday off) (5% Shift Differential)