Auto Mechanical Claims Specialist - Allstate Dealer Services - Phoenix, AZ (Hybrid)

Location
85001, Phoenix
Salary
Competitive
Posted
Oct 13, 2021
Closes
Dec 12, 2021
Ref
93268242#GIJ--Allstate.1
Category
Claims, Sales
Job Type
Not Specified
Career Level
Not Specified

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary

The VSC Claims Department is a claim call center for Agents, Customers and Repair Facilities. Information gathered is documented to support claim adjudication and payment actions for VSC and Ancillary F&I products offered by ADS. Meeting customer service level metrics, accurate adjudication and timely payment are the primary goals.

The Associate Claim Adjuster is an intermediate level resource tasked with adjudicating intermediate VSC mechanical claims ($2,500 or less) in accordance with established quality and timeliness guidelines.

Key Responsibilities

  • Maintains positive customer relationships by exhibiting a courteous and professional demeanor in all communication with customers, dealers and agents, as well as internal employees.
  • Accurately documents information in timely and efficient manner per departmental procedures
  • With minimal supervision, determines coverage, liability and damages
  • Determines the value of a basic and intermediate claims and negotiates their settlement
  • Documents the claim file with notes, evaluations, and decision elements
  • Completes other tasks as directed by management

Knowledge/Skills/Abilities/Experience

  • 5-10 years of automotive repair facility experience
  • Knowledge of automotive repair techniques
  • Ability to adapt to a constantly changing extremely fast paced environment
  • Intermediate written and verbal communication skills
  • Intermediate abilities with Word and Excel
  • Ability to learn new computer programs and department processes
  • Intermediate negotiation and conflict resolution skills

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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