Property Damage Appraisers
Fort Worth, Texas
Customer Service, Operations, Sales
The Corporate Store Office Manager is responsible for coordinating and directing the organization and coordination of territory operations, procedures and resources to facilitate organizational effectiveness and efficiency. This may include: responsibility for managing a high-volume email account, creating new assignments, transferring assignments, assigning workload to a field staff, answering incoming phone calls, reviewing incoming work for accuracy, and invoicing appropriately. Other duties include communication with field appraisers, elevating performance opportunities, following company guidelines and processes, and escalating issues to the appropriate management staff. Other administrative functions apply in a team-oriented job function.
Primary responsibilities include, but are not limited to the following:
Communication Proficiency, both written and verbal;
Technical Capacity to operate basic office machinery;
Ability to manage a large volume email account;
Ability to self-motivate and perform in order to meet companys set goals and objectives;
Management of cycle time and productivity of complete assignment process;
Efficient utilization of tools provided for office management. This includes but not limited to: Optimizer, WEBFMS, Capacity Planner, etc.;
Advanced Problem Solving/Analytical skills;
Ability to act with discretion;
Provide guidance and feedback to appraisers throughout the life cycle of an assignment;
Allocation of available resources to enable successful task performance;
Ensure security, integrity and confidentiality of data;
Maintains contact with customers and outside vendors;
Adherence to all company, federal and state rules, policies and safety regulations;
Attendance is an essential function of this position;
Perform other duties as assigned.Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
To perform the job successfully, an individual should demonstrate the following competencies:
Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Customer Service: Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
Interpersonal: Focuses on solving problems, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others ideas and tries new things.
Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Time Management: Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once.
Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Ethics: Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Dependability: Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Strategic Thinking: Develops strategies to achieve organizational goals; understands organization's strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
High school diploma and equivalent training and experience; college degree preferred;
Basic understanding of appraisal process and prior insurance office experience strongly preferred;
1+ years of general business office experience.
Proficient in Microsoft Office Suite;
Web based (internet) platforms.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Founded in 1963, PDA serves more than 2,500 clients and completes more than 450,000 estimates and inspections annually. We have more than 250+ offices and 650 appraisers that work quickly and efficiently to serve clients anywhere across the United States.
At PDA, our success over the last half a century can be traced back to the strength of our people. The people on the ground providing the highest level of service to customers all across the country. The people who establish our vision and culture. The people who develop and implement our industry-leading technology solutions and those who make our business run day-in and day-out.
PDA’s business success is at an all-time high, and we’ve got big plans for the future. Why not join the people who are making it happen?