Salesforce Business Analyst II

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance. Were seeking a curious thought leader who wants to revolutionize our business by using modern, open technologies and frameworks to create innovative experiences that help our customers navigate the deeply emotional journeys related to insurance. Lets build something great together.

Join the Liberty Mutual Salesforce Solutions Business team as we build solutions for various departments using the Salesforce platform. In this position you will partner with business sponsors as well as IT partners to deliver new technical solutions through the Salesforce platform focused on supporting our field and program teams process and operations.

In this role, you would:

As a Salesforce Business Analyst II you will provide operational and consultative support through conducting business operations analysis and reporting and analysis within teams in Distribution, Service, and Partners. You will perform research, analyze information, present findings, and recommend changes and/or take actions based on various factors to solve problems and improve business outcomes. You will work with general direction from manager on more complex tasks. You will build and configure innovative Salesforce solutions making contributions on an exciting and high functioning business team with a history of making significant impacts to those it supports.

• As a Salesforce Business Analyst you will develop declarative solutions on the Salesforce platform of moderate levels of complexity within an Agile team.

• With other members of the team, shares responsibility for supporting the health of the systems we maintain.

• Perform moderately complex research and analysis from a variety of sources which may include operational data, metrics, and feedback from business partners.

• Conducts analyses based on operational, economic and/or financial data in order to evaluate potential operational changes and/or design new approaches and methodologies.

• Analyzes information to identify trends, patterns, gaps, and insights using descriptive analytics.

• Builds the business case for making a change to current practices, programs, or procedures.

• Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.

• Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes.

• Carries through with implementation and evaluation of business process changes of moderate complexity.

• Develops, modifies, and distributes standard and ad hoc management reports/dashboards to better understand the overall business and/or unit.

• Develops presentations and shares findings as well as recommendations.

• Receives, evaluates, and responds to complex data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.

This role might be for you if you have:

• 1 or more years of experience as a Salesforce Administrator in Salesforce or similar CRM systems is desired.

• 2+ years of relevant experience to include business analysis work is required.

• Certified Salesforce Administrator and other Salesforce Certifications desired but not required.

• Experience and familiarity with multiple Salesforce Clouds is desirable (Sales, Marketing, Service, Community, etc.).

• Familiarity and experience with Agile Methodology and concepts is desired.

• Displays effective research, problem solving, analytical, and critical thinking skills.

• Solid business operations knowledge to include understanding the function`s value chain and market conditions.

• Effective influencing, relationship management & presentation skills.

• Ability to support change and impart value within an organization.

• Solid project management skills as part of implementing business process changes.

• Knowledge of available data sources, strengths, and shortcomings.

• Strong knowledge of Excel.

• Knowledge of database software and business intelligence tools.

We take care of our employees

with comprehensive benefits, cool perks, fun offices...and unlimited coffee to keep you going:

• Workplace Flexibility
• Wellness Perks
• Collaborative workspaces
• Sit/stand desks
• Career development, programs and classes
• Diversity & Inclusion programs
• Commuter Benefits
• Adoption Assistance
• College Savings Plan
• Education reimbursement
• Annual Hackathon

Liberty Mutual was named as a 2016 Great Place to Work by Great Place to Work US.

For more info about our benefits, check out: https://www.libertymutualgroup.com/careers/working-here/benefits.