Agency Process Associate

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

This is a great opportunity to use your training/facilitation skills with our Allstate Agents. The Agency Process Associate (APA) is accountable for the delivery and implementation of basic agency office processes, application installation relative to technology utilization, and other on-boarding and agency development sales process needs for new and existing Exclusive Agency owners and Unlicensed/Licensed Sales Professionals (LSPs) to help drive business results. A primary focus of the APA role is also to provide virtual and/or in person support for new agencies during their first 18 months with Allstate.

Responsibilities:

• Provides a consistent on boarding and development experience for Exclusive Agency (EA) owners with implementation of basic agency office processes and application installation relative to technology utilization.
• Assists EA owners with the implementation of consistent business processes and tactics to help drive business results; supports prescribed processes from the Company (e.g. Agency Process Library).
• Supports Exclusive Agency owners and LSPs to drive improved business results, including the measurement of results and follow-up of process implementations.
• Builds and maintains best practices for the successful operation of Exclusive Agency owners and leverages opportunities to share knowledge/best practices across agencies, Field Sales Leaders (FSL), and regional staff.
• Maintains accurate and timely records of agency support activities by journaling and using appropriate tracking tools. (e.g. Salesforce)
• Reinforces education with Exclusive Agency owners and LSPs; and/or develops and facilitates education classes, workshops and seminars, as appropriate, and as identified through conversations with agencies.
• Implements processes by working with Exclusive Agency owners and LSPs through process reviews and observation, and providing advice, tips, suggestions for improvement.
• Maintains accurate and timely records of agency support activities by journaling and using appropriate tracking tools. (e.g. Salesforce)
• Reinforces education with Exclusive Agency owners and LSPs; and/or develops and facilitates education classes, workshops and seminars, as appropriate, and as identified through conversations with agencies.
• Maintains proactive working relationship with Exclusive Agency owners, including follow-up process reviews and periodic assessments.
• Takes personal responsibility for ongoing personal growth and professional development by identifying and acting on appropriate training and development opportunities.

Job Qualifications

• 1 year plus of business related experience
• 2 - 4 year sales management or agency support experience in Property & Casualty and Financial Services is a plus
• Prior distribution leadership, recruiting, agency establishment and agency development experience is a plus
• 4 year college degree preferred
• Experience in training/coaching is a plus
• Property & Casualty and Life and Health licenses as appropriate for the state (licensing will be required to be obtained within 60 days of starting the position)
• Industry Certifications (preferred)
• Ability to analyze data and make recommendations for improvement
• Strong Microsoft Office skills in Excel, Word and PowerPoint
• Strong communication skills both written and verbal
• Ability to develop effective internal relationships across business functions
• Overnight travel is required

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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