Spokane, Washington State
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Responsible for the execution of industry leading sales strategies; initiating and developing highly effective sales relationships with customers, distribution resources, and fellow employees. Dynamic, results driven sales professionals with exceptional sales skills conducts virtual, telephonic sales calls as part of a highly collaborative insides sales team. Within a designated territory assignment, cultivate relationships at every level of the agency. Match agency needs to Travelers Small Business products and services to provide customer solutions. Develop, implement and execute initiatives within territory and individual agencies to achieve the financial plan and support Small Commercial strategy. Prioritize time and opportunities. Develop and manage a pipeline of opportunities that are consistent with the Travelers strategy and capabilities. This job does not manage others This job works under General Supervision: Incumbent independently performs a variety of duties, including potentially complex duties within established policy guidelines; responsible for a defined set of assignments (e.g. assigned customers, claims or other specified set of responsibilities); is expected to set priorities and meet specific goals and objectives of the function or unit. (Typically pertains to advanced/operational, senior professional, unit supervisor).
Primary Job Duties & Responsibilities
Identify and develop a flow of new customers that fit our profile and exceed our production goal Understand specific industry characteristics of each segment including key needs and buying patterns and use effectively in positioning our products, platform, and services. Create sales call plans and conduct effective virtual sales calls with assigned agents to drive the consistent new business flow required to meet financial and sales call targets. Develop annual agency sales plan, negotiate financial goals with individual agencies and create actionable plans to achieve growth goals. Work with an assigned agency plant to achieve new business growth, mix of business, retention and profit targets. Segments agents accordingly to opportunity. Own the execution of the Select Business Development Process and Best Practices. Understand the small business insurance market and trends. Collect competitive intelligence and uses industry and agency knowledge to maximize outcomes. Develop expertise in Travelers small Business products, platforms and services. Differentiate Travelers from our competitors. Apply knowledge to position solutions for our agents. Work collaboratively with internal business partners to provide an outstanding customer experience, manage pipeline and execute on sales plans. Perform other duties as assigned.
High School Diploma or GED required.
Education, Work Experience & Knowledge
Bachelors degree preferred. 2 years of marketing or sales experience in the Property & Casualty insurance industry (agency/carrier) preferred.
Job Specific & Technical Skills & Competencies
Exceptional verbal and written skills, listening skills and virtual presentation skills; ability to establish rapport and build relationships via phone. Effectively utilizes available office technology and internet applications (Work Queue; MS Suite; SE Toolbox, Lync, etc.). Select/Enterprise Knowledge: Demonstrates and applies knowledge of appetite; product; platform and Agency Compensation as well as Enterprise support services (Service Center, Claims, Billing, etc.). Motivated self-starter who is organized and has the ability to prioritize opportunity. Sales/ Sales Management: Develops short and long term action plans based on analysis of relevant data; demonstrates exceptionally strong Professional Selling Skills; knows when and how to apply consultative and transactional sales skills. Collaboration and Relationship Management & Resiliency: Ability to build and sustain long term productive internal and external relationships; ability to effectively deal with pressure, work related issues in professional and positive manner. Influence the Sale: Ability to effectively influence internally and externally; ability to convince agents to represent and promote Travelers products and services. Agency Management: Thoroughly understands agency business and behaviors; develops flow required to achieve annual goals; advising and consulting to agency constituents to develop mutually beneficial outcomes. Adapting to Change: Adapting to changing situations, restructuring tasks and priorities as changes occur within business unit. Decision Making: Uses resources, and data to make fact based decisions in a timely and efficient manner. Financial and Business Acumen: Demonstrates market knowledge; territory awareness (including headroom opportunities and competitor strengths & weaknesses). Integrity: Upholding a high standard of ethics and professionalism in all actions.
Weekend work hours - Occasionally Holiday work hours (Federal and religious) - Occasionally Travel - Occasionally
Operates standard office equipment - Frequently Sitting (Can stand at will) - Frequently Use of Keyboards, Sporadic 10-Key - Frequently Working in a confined or restricted area - Occasionally Driving - Occasionally
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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