Account Manager - Commercial Lines

M&T Insurance Agency, Inc., is the wholly owned property and casualty insurance subsidiary of M&T Bank. M&T Insurance Agency is licensed in nearly all fifty states and represents clients at the local, regional, national and international levels.  

M&T Insurance Agency offers a unique combination of innovative products and services to meet the rapidly changing needs of our clients. We have relationships with some of the largest insurance companies in the world, which gives us access to a wide range of coverages.  

Our business units serve a wide range of industries, including manufacturing, retail, service, construction, environmental, real estate, transportation, non-profit, healthcare, technology, telecommunications, and energy. We specialize in Commercial, Personal, Surety & Executive Protection, and Group Benefits.  

M&T Insurance Agency is headquartered in Buffalo, NY, where the company was founded in 1955. The agency maintains six offices throughout the Northeastern United States and the Mid-Atlantic.

Function: Responsible for day-to-day servicing and management of complex mid-size and large accounts including the oversight of all key servicing aspects  

Key Responsibilities:

• Serve as primary point of contact for client servicing needs to include (but not limited to): processing, review and timely delivery of policy documents; coverage review and analysis; and managing client billing items, inquires and premium allocations
• Drafting renewal submissions, proposals, coverage analysis and other presentation documents for assigned client portfolio
• Negotiate renewal coverage and pricing with appointed carriers and brokers
• Review and analyze client contracts and bid specifications to ensure adequate limits and coverages are in place
• Maintain and document client files in agency management system to support Agency document management and quality control procedures
• Establish and maintain relationships with internal and external customers to ensure quality service and customer satisfaction
• Adhere to applicable Agency procedures, workflows and servicing timelines
• Includes some off-site travel and client-facing interactions 

Minimum Qualifications:

• Bachelor’s degree plus a minimum of 4 years of relevant work experience with direct client contact
• In lieu of a degree, combined minimum of 8 years of higher education and/or work experience with at least 4 years of direct client contact

Preferred Qualifications:

• Ability to obtain State Brokers License Property & Casualty industry experience with working knowledge of P&C insurance products and marketing

About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.