Contact Center Representative - Hammonton

CONTACT CENTER / CUSTOMER SERVICE PROFESSIONAL

"You work for NJM? That's a great company!" If you're hired at NJM, you'll hear it over and over again from friends, family and neighbors. Why? Because NJM is committed to providing its customers with superior service, and great service goes a long way. Why else is NJM called a great company? Because our employees enjoy working here, are appreciated, and are provided with a terrific benefits plan. Employees who are hired at NJM often stay at NJM – many for the duration of their careers.
                                                                                                                     
At NJM, a top-rated insurance company, our Personal Lines department is currently interviewing for Personal Lines Representatives to work in our Contact Center (Call Center) at our Hammonton location.  Personal Lines Representatives answer and respond to inbound telephone calls from prospective and current policyholders.  Provide assistance and superior customer service while determining coverage and administering transactions.  Formal in-house training is provided.

Work schedules will be:

Monday through Friday,  12:30 p.m. to 9:00 p.m., with one  Saturday per month 8:30 a.m. - 4:30 p.m. (Hours from 12:30-9:00 p.m. include a 15% shift differential)

Job Responsibilities:
• Respond accurately and effectively to an equitable proportion of telephone inquiries from prospective and current policyholders
• Complete necessary follow ups and workflow transactions in a timely and efficient manner
• Provide quality assistance and customer service in a professional and timely manner
• Navigate in a computerized environment to access appropriate information to service the policyholder

Job Requirements:
• Excellent verbal and written communication skills
• Working knowledge of computers including accurate keyboarding skills
• Superior listening skills
• Strong multi-tasking ability
• Previous call center experience handling inbound calls is preferred
• Bachelor’s degree preferred
• PL Producer’s Authority preferred
• If not currently licensed, must pass the Producer's exam. Initial training will be provided prior to exam
• Bilingual skills are a plus

NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.