GAINSCO Auto Insurance markets non-standard private passenger automobile products through retail agencies, in Texas, New Mexico, Arizona, Oklahoma, Florida, Georgia, South Carolina, and Virginia. GAINSCO Auto Insurance has fully integrated insurance capabilities, including marketing, underwriting, customer service and claims handling. Our operations are bilingual (English/Spanish).
Job Purpose: At Gainsco, our competitive culture, great rates, and creative marketing campaigns have customers contacting us every day for their insurance needs. The Onboarding Specialist is a challenging and rewarding role which presents the opportunity to engage with Gainsco customers on a daily basis. The Onboarding Specialist is responsible for owning communication between the Gainsco Agency and our customers.
Essential Job Results:
% of Time - Results Expected and Duties Performed
50% - Build rapport with each customer and welcomes them to the agency. Foster relationships with our customers to maintain a high level of client retention and product loyalty. Follow up with customers to assure satisfaction, respond to inquiries, solicit further sales, and solve or refer problems.
40% - Completes tracking of all interactions with customers in a computerized database. Onboard customers quickly and successfully by making sure all documents are signed, collected, and are accurate.
10% - Innovate on current processes and proactively seek ways to improve the client experience. Performs other duties as assigned.
Required behaviors for all positions:
- Communicate with co-workers, management customers, vendors, and others in a courteous and professional manner
- Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions
- Adherence to company attendance policy
- Established tenure preferred
Education: High School diploma, Degree preferred but not required. Active Personal Lines license preferred, but not required.
Experience: 1-2 years of customer service call center experience. Experience in sales or service within an insurance agency is a plus.
Skills and Abilities: Ability to work with individuals at all levels of the organization, including Sr. Management; excellent interpersonal skills; excellent verbal and written communication skills; ability to work well in a collaborative, team oriented environment; excellent organizational and time management skills; excellent presentation skills and prior experience in making presentations to executive management.
Other: Bilingual (English/Spanish) beneficial
Office Equipment and Software: Computer, e-sign Live, MS windows suite, any CRM software, Adobe.
Decision Making: Develops options by which work can be accomplished; sets priorities and standards of performance
Interpersonal Communication: Interacts with customers over the phone
Compensation: Competitive salary commensurate with experience. Excellent benefits package: medical, dental, vision insurance, life insurance, short term and long term disability insurance, 401K, Paid Vacation and Holidays.
GAINSCO is an Equal Employment Opportunity Employer
About Gainsco Auto Insurance
GAINSCO Auto Insurance markets non-standard private passenger automobile products through retail agencies, in Texas, New Mexico, Arizona, Oklahoma, Florida, Georgia, South Carolina, and Virginia. GAINSCO Auto Insurance has fully integrated insurance capabilities, including marketing, underwriting, customer service and claims handling. Our operations are bilingual (English/Spanish). If you are looking for a strong stable company with a fast paced environment this is the place for you. At GAINSCO Auto Insurance we take pride in our employees and recognize the importance of strengthening and expanding their skills so they can grow as we grow. We offer an excellent benefits package to our full time employees, which include: Paid Vacation and Holidays; Medical, Dental and Vision Insurance; Short Term Disability and Long Term Disability; Life and AD&D Insurance; 401k Retirement Savings Plan.