Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under general supervision, the Inside Sales Executive is responsible for managing and developing a sales territory that consists primarily of lower producing independent agents. Achieving success will include: optimizing the growth potential of the assignments; exceeding or meeting year over year growth and profit objectives; utilizing Travelers sales tools within a consultative sales framework; developing competitor intelligence; and collaborating with team members in the region, home office, and business center on product, pricing, and agency management decisions.
Primary Job Duties & Responsibilities
Advising Agents: Responsible for management and profitable development of all agencies within agency assignment. Accountable to build/maintain effective relationships with customers/agents. Will provide customer service to customers/agents over the phone at a level that is consistent with Travelers Business Center quality and productivity goals. Applies agency diagnostics. Diagnoses agencies interests and ability to grow and motivates agents to succeed. Completes strategic marketing plans for territory to identify opportunities and potential challenges from which strategies and tactics are developed. Develops and executes bottom up Strategic Agency Management (SAM) Plans with consistent accuracy in meeting company objectives. Influencing the Sale: Development and execution of sales and marketing initiatives to achieve growth and profitability objectives. Articulates a sales process that matches Travelers features, benefits, and solutions to agency needs and influences agents to quote and sell Travelers to customers Insure that agency staffs are fully trained (products, automation for quoting and HQ in total). Agency Diagnostics: Assist and develop selected agents for reassignment to SE. Establish rapport and provide a superior sales experience with prospective customers. Develop product, underwriting and sales knowledge to counsel and sell available Personal Insurance products. Stays current on all Travelers systems and product/pricing changes.
A minimum of 3 years experience in Sales, with insurance experience. Prior experience in Call Center within Sales and/or Customer Service.
Education, Work Experience & Knowledge
Bachelors degree preferred. Industry experience preferred, but not required. Experience with start-up companies a plus. Solid knowledge of Personal Insurance products. Strong knowledge of Microsoft office products with ability to manipulate data in Excel, Word, and PowerPoint quickly and accurately.
Job Specific & Technical Skills & Competencies
Must be able to multitask within a high volume sales center environment. Strong verbal and written communication skills. Adept interpersonal skills to work effectively with internal and external customers. Ability to learn new programs quickly. Strong Customer Service Skills to include problem resolution.
Operates standard office equipment (Frequently). Sitting (can stand at will) (Frequently). Standing (Frequently).
Licensing or Certificates
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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