Client Account Manager

Location
Jacksonville,FL
Salary
Not Specified
Posted
Jul 06, 2017
Closes
Sep 04, 2017
Ref
1428#GIJ--Crawford.2
Job Type
Not Specified
Career Level
Not Specified
Position Summary

As a Client Account Manager at Contractor Connection, you will increase sales and assignment claims opportunities through the establishment of customer relationships and also perform account management activities.

The right person for this role has a strong attention to detail, sets a high bar for him/herself and likes to enhance customer satisfaction.

If you are someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing service with professionalism at a world-class level, this is the role for you!

Responsibilities

WHAT YOU WILL DO:

ACCOUNT MANAGEMENT:

  • Establish relationships with client offices in order to grow new and existing accounts
  • Maintain scheduled telephone and/or personal contacts with client established program point of contact(s) with focus toward increasing their business
  • Explore and probe appropriate client contracts for increased business opportunities and program expansion of services
  • Serve as a liaison between clients and Contractor Connection for quality, timeliness or other program issues
  • Follow up with clients to ensure assignment issues have been corrected
  • Assist in the implementation and training for new client programs
  • Participate as needed in key client stewardship meetings as determined by Contractor Connection management
  • Travel overnight on occasion to enhance client relationships

ANALYSIS, PROBLEM SOLVING, & DECISION MAKING

  • Analyze program reports to identify client users and non-users in order to build and establish rapport on increasing program use in respective client office
  • Analyze program performance data and prepares client reports
  • Maintain a high proficiency/knowledge of all organizational workflows, and associated management tools
  • Provide monthly/quarterly internal status reports on program growth action plan

LEADERSHIP:

  • Provide client user training as needed in order to assist client overall understanding of program and increase usage
  • Uphold and project the image of the Company
  • Uphold the Crawford Code of Business Conduct at all times
  • Participate in special projects or performs duties in other areas as requested

Requirements

  • Requires a bachelor's degree or an equivalent combination of education and experience
  • Must have a minimum of one year in claims or restoration experience or the equivalent general experience
  • Requires some overnight travel
  • Good understanding of insurance and/or restoration terminology, practices and the program procedures and processes
  • Good verbal communication and writing skills
  • Persuasiveness and negotiation skills
  • Ability to learn and work in electronic claims management system and contact management systems
  • Good time management skills and ability to work well independently
  • Strong commitment to client satisfaction
  • Good time management
  • Understanding of the sales and marketing process

About Us

Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the worlds largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.