Insurance Sales Agent - Licensed - Las Vegas NV

Job Profile:         Proactive Chat or Voice agent

Job Title:             Customer Service/Sales - Insurance

Pre-Employment Assessments:  Drug Screen and Background Check

Description: Consultants will gather and assess information received from member via proactive chat and provide members offers & solutions of products offered by client. The goal is to understand prospective members’ financial needs and present solutions, address objections, and ultimately secure a sale via the online chat.

Education/Experience:

• Bachelor’s degree (Preferred)
• 2 years of customer contact experience in a call center, sales or military environment.  Financial services experience a plus.

Skills:

• Ability to multi-task; driven and competitive
• Ability to type 25 wpm with 90% accuracy
• Ability to demonstrate empathy through written word  
• Demonstrated experience with the use of PCs, including familiarity with and experience in the use of industry standard applications, along with the ability to navigate in a multi-window based environment.
• Frequent communication with customers by e-mail, chat, phone, in person
• Excellent interpersonal skills with a focus on rapport building, listening, and questioning skills.
• Ability to present solutions in a professional manner and complete necessary paperwork
• Excellent attention to detail
• Strong computer skills (Excel, Outlook, PDFs, CRM applications)
• Strong interpersonal skills with the ability to quickly build rapport
• Effectively deal with prospect resistance and overcome rejection
• Strong learning skills about products, industry trends and new technology
• Experienced with Web Based Applications and Windows
• Cross/up selling in retail banking